All Systems Operational

About This Site

This site provides information about the current status of the Aisera SaaS platform, recent outages and planned maintenances.

If you have an active problem with the Aisera service please visit https://aisera.com/contact to open a support request.

Uptime over the past 90 days. View historical uptime.
Aisera Production 1 - aisera.cloud Operational
90 days ago
99.99 % uptime
Today
AISM UI ? Operational
90 days ago
99.99 % uptime
Today
Conversational AI Service ? Operational
90 days ago
100.0 % uptime
Today
AI Ops Engine ? Operational
90 days ago
100.0 % uptime
Today
Live Agent Handoff Service ? Operational
90 days ago
100.0 % uptime
Today
TicketIQ ? Operational
90 days ago
100.0 % uptime
Today
Conversational RPA Service ? Operational
90 days ago
100.0 % uptime
Today
Aisera Production 2 - aisera.net Operational
90 days ago
100.0 % uptime
Today
AISM UI ? Operational
90 days ago
100.0 % uptime
Today
Conversational AI Service ? Operational
90 days ago
100.0 % uptime
Today
AI Ops Engine ? Operational
90 days ago
100.0 % uptime
Today
Live Agent Handoff Service ? Operational
90 days ago
100.0 % uptime
Today
TicketIQ ? Operational
90 days ago
100.0 % uptime
Today
Conversational RPA Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023
Aisera Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 27, 18:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 16:00 PST
Scheduled - We have a planned service maintenance for Aisera Platform scheduled for:

January 27th from 4:00pm to 8:00pm PDT.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.
Jan 23, 09:44 PST
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023
Aisera Unplanned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 18, 18:22 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 18:01 PST
Scheduled - We have identified an urgent service issue, which requires immediate maintenance for the Aisera Platform beginning:

January 18th from 6:00 to 7:00pm PDT.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.
Jan 18, 16:07 PST
Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023
Aisera Unplanned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 14, 00:43 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:06 PST
Scheduled - We have identified an urgent service issue, which requires immediate maintenance for the Aisera Platform beginning:

January 14 from 12:04AM to 2:00AM PT

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.
Jan 14, 00:02 PST
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