All Systems Operational

About This Site

This site provides information about the current status of the Aisera SaaS platform, recent outages and planned maintenances.

If you have an active problem with the Aisera service please visit https://aisera.com/contact/ to open a support request.

Aisera AWS - URLs ending in .cloud Operational
90 days ago
100.0 % uptime
Today
AISM UI ? Operational
90 days ago
100.0 % uptime
Today
Conversational AI Service ? Operational
90 days ago
100.0 % uptime
Today
AI Ops Engine ? Operational
90 days ago
100.0 % uptime
Today
Live Agent Handoff Service ? Operational
90 days ago
100.0 % uptime
Today
TicketIQ ? Operational
90 days ago
100.0 % uptime
Today
Conversational RPA Service ? Operational
90 days ago
100.0 % uptime
Today
Aisera Azure - Customers based in America with URLs ending in .net Operational
90 days ago
100.0 % uptime
Today
AISM UI ? Operational
90 days ago
100.0 % uptime
Today
Conversational AI Service ? Operational
90 days ago
100.0 % uptime
Today
AI Ops Engine ? Operational
90 days ago
100.0 % uptime
Today
Live Agent Handoff Service ? Operational
90 days ago
100.0 % uptime
Today
TicketIQ ? Operational
90 days ago
100.0 % uptime
Today
Conversational RPA Service ? Operational
90 days ago
100.0 % uptime
Today
Aisera Azure Europe - Customers based outside America with URLs ending in .net Operational
90 days ago
100.0 % uptime
Today
AISM UI Operational
90 days ago
100.0 % uptime
Today
Conversational AI Service Operational
90 days ago
100.0 % uptime
Today
AI Ops Engine Operational
90 days ago
100.0 % uptime
Today
Live Agent Handoff Service Operational
90 days ago
100.0 % uptime
Today
TicketIQ Operational
90 days ago
100.0 % uptime
Today
Conversational RPA Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We have a planned service maintenance for Aisera Platform scheduled for Non-America based Customers:

November 20 from 14:00 to 15:00 PT.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.

Posted on Oct 31, 2024 - 12:55 PDT
We have a planned service maintenance for Aisera Platform scheduled for America based Customers:

November 20 from 18:30 to 20:30 PT.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.

Posted on Oct 31, 2024 - 12:56 PDT
Past Incidents
Nov 13, 2024

No incidents reported today.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 19:59 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 6, 19:58 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 18:30 PST
Scheduled - We have a planned service maintenance for Aisera Platform scheduled for America based Customers:

November 6 from 18:30 to 20:30 PT

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.

Oct 31, 12:54 PDT
Completed - The scheduled maintenance has been completed.
Nov 6, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 14:00 PST
Scheduled - We have a planned service maintenance for Aisera Platform scheduled for:

November 6 from 14:00 to 15:00 PDT.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.

Oct 31, 12:52 PDT
Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024
Resolved - We noticed system degradation for Azure customers when they tried to log in to the Admin UI. The infrastructure team fixed this issue and added rules to ensure we did not get into this scenario again.
Oct 31, 08:30 PDT
Resolved - The issue has been resolved
Oct 31, 06:22 PDT
Update - We are continuing to investigate this issue.
Oct 31, 06:22 PDT
Update - Issue has been resolved.
Oct 31, 06:21 PDT
Update - We are continuing to investigate this issue.
Oct 31, 06:17 PDT
Investigating - We are seeing intermittent issues for some of our Customers on AWS (URLs ending in .cloud) related to Live Agent Hand off Service leading to a degraded experience. The team is actively working on addressing them.
Oct 31, 06:17 PDT
Oct 30, 2024
Completed - The scheduled maintenance has been completed.
Oct 30, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 18:30 PDT
Scheduled - We have a planned service maintenance for Aisera Platform for America based Customers scheduled for:

October 30 from 18:30 to 19:30 PDT.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.

Oct 21, 16:13 PDT
Completed - The scheduled maintenance has been completed.
Oct 30, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 14:00 PDT
Scheduled - We have a planned service maintenance for Aisera Platform scheduled for:

October 30 from 14:00 to 15:00 PDT.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.

Oct 21, 16:16 PDT