All Systems Operational

About This Site

This site provides information about the current status of the Aisera SaaS platform, recent outages and planned maintenances.

If you have an active problem with the Aisera service please visit https://aisera.com/contact/ to open a support request.

Uptime over the past 90 days. View historical uptime.
Aisera AWS - URLs ending in .cloud Operational
90 days ago
99.98 % uptime
Today
AISM UI ? Operational
90 days ago
99.98 % uptime
Today
Conversational AI Service ? Operational
90 days ago
99.98 % uptime
Today
AI Ops Engine ? Operational
90 days ago
99.98 % uptime
Today
Live Agent Handoff Service ? Operational
90 days ago
99.98 % uptime
Today
TicketIQ ? Operational
90 days ago
99.98 % uptime
Today
Conversational RPA Service ? Operational
90 days ago
99.98 % uptime
Today
Aisera Azure - Customers based in America with URLs ending in .net Operational
90 days ago
100.0 % uptime
Today
AISM UI ? Operational
90 days ago
100.0 % uptime
Today
Conversational AI Service ? Operational
90 days ago
100.0 % uptime
Today
AI Ops Engine ? Operational
90 days ago
100.0 % uptime
Today
Live Agent Handoff Service ? Operational
90 days ago
100.0 % uptime
Today
TicketIQ ? Operational
90 days ago
100.0 % uptime
Today
Conversational RPA Service ? Operational
90 days ago
100.0 % uptime
Today
Aisera Azure Europe - Customers based outside America with URLs ending in .net Operational
90 days ago
100.0 % uptime
Today
AISM UI Operational
90 days ago
100.0 % uptime
Today
Conversational AI Service Operational
90 days ago
100.0 % uptime
Today
AI Ops Engine Operational
90 days ago
100.0 % uptime
Today
Live Agent Handoff Service Operational
90 days ago
100.0 % uptime
Today
TicketIQ Operational
90 days ago
100.0 % uptime
Today
Conversational RPA Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 14, 2024

No incidents reported today.

Dec 13, 2024

No incidents reported.

Dec 12, 2024
Aisera Scheduled Planned Maintenance Notification - America based Customers
Completed - The scheduled maintenance has been completed.
Dec 12, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 18:30 PST
Scheduled - We have a planned service maintenance for Aisera Platform of our America based Customers whose URLs end in .cloud.

December 12 from 18:30 to 19:00 PT.

During this maintenance, some of our customers could see a small blip (around 5-10 mins) in the service.

The services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.
Dec 11, 17:54 PST
Dec 11, 2024

No incidents reported.

Dec 10, 2024
Aisera AWS is down for America Customers
Resolved - The fix implemented has resolved the issue. Incident has been addressed and we implemented preventive measures
Dec 10, 09:44 PST
Monitoring - A fix has been implemented and we are monitoring the results
Dec 10, 09:29 PST
Update - We are continuing to investigate this issue.
Dec 10, 09:23 PST
Investigating - We are currently experiencing an issue with our AWS server for customers based out of America. Team is actively working to resolve the issue and will post updates in real time
Dec 10, 09:22 PST
Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024
Aisera Scheduled Maintenance Notification - America based Customers
Completed - The scheduled maintenance has been completed.
Dec 4, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 19:00 PST
Scheduled - We have a delay in our planned service maintenance for Aisera Platform scheduled for America based Customers today.

The new maintenance window is 19:00 to 21:00 PT

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.
Dec 4, 18:38 PST
Aisera Scheduled Maintenance Notification - Non America based Customers
Completed - The scheduled maintenance has been completed
Dec 4, 15:38 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 15:00 PST
Update - Please note that there is a delay in the planned maintenance window scheduled for Non-America based Customers:

December 4 from 15:00 to 16:00 PDT.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.
Dec 4, 13:52 PST
Scheduled - We have a planned service maintenance for Aisera Platform scheduled for Non-America based Customers:

December 4 from 14:00 to 15:00 PDT.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.
Nov 27, 11:53 PST
Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

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