All Systems Operational

About This Site

This site provides information about the current status of the Aisera SaaS platform, recent outages and planned maintenances.

If you have an active problem with the Aisera service please visit https://aisera.com/contact to open a support request.

Uptime over the past 90 days. View historical uptime.
Aisera Production 1 - aisera.cloud (AWS) Operational
90 days ago
100.0 % uptime
Today
AISM UI ? Operational
90 days ago
100.0 % uptime
Today
Conversational AI Service ? Operational
90 days ago
100.0 % uptime
Today
AI Ops Engine ? Operational
90 days ago
100.0 % uptime
Today
Live Agent Handoff Service ? Operational
90 days ago
100.0 % uptime
Today
TicketIQ ? Operational
90 days ago
100.0 % uptime
Today
Conversational RPA Service ? Operational
90 days ago
100.0 % uptime
Today
Aisera Production 2 - aisera.net (Azure) Operational
90 days ago
99.99 % uptime
Today
AISM UI ? Operational
90 days ago
99.99 % uptime
Today
Conversational AI Service ? Operational
90 days ago
99.99 % uptime
Today
AI Ops Engine ? Operational
90 days ago
99.99 % uptime
Today
Live Agent Handoff Service ? Operational
90 days ago
99.99 % uptime
Today
TicketIQ ? Operational
90 days ago
100.0 % uptime
Today
Conversational RPA Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Aisera Scheduled Maintenance Notification Dec 2, 2023 09:00-15:00 PST
We have a planned Infrastructure upgrade for Aisera Platform scheduled for:

December 02 from 9 AM to 3 PM PST.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.
Posted on Nov 20, 2023 - 21:46 PST
Aisera Scheduled Maintenance Notification Dec 3, 2023 09:00-15:00 PST
We have a planned Infrastructure Upgrade for Aisera Platform scheduled for:

December 03 from 09:00 to 15:00 PST.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.
Posted on Nov 30, 2023 - 11:21 PST
Past Incidents
Nov 30, 2023

No incidents reported today.

Nov 29, 2023
Active incident on Azure Connect
Resolved - This incident has been resolved.
Nov 29, 16:12 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 16:09 PST
Investigating - We are investigating this issue.
Nov 29, 16:05 PST
Nov 28, 2023

No incidents reported.

Nov 27, 2023
Aisera Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 27, 21:48 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 21:30 PST
Scheduled - We have a planned service maintenance for Aisera Platform scheduled for:

November 27 from 21:30 to 22:15 PDT.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.
Nov 27, 21:19 PST
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

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