Aisera Scheduled Infrastructure Upgrade Notification

Scheduled Maintenance Report for Aisera

Completed

The scheduled maintenance has been completed.

Posted Dec 05, 2025 - 22:30 PST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 05, 2025 - 18:00 PST

Scheduled

We have a planned infrastructure upgrade for Aisera Platform scheduled for:

December 5 from 18:00 to 22:00 PST.

During this upgrade, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter occasional "under maintenance" responses throughout the maintenance period.

Posted Dec 02, 2025 - 13:16 PST

This scheduled maintenance affected: Aisera Azure - Customers based in America with URLs ending in .net (AISM UI, Conversational AI Service, AI Ops Engine, Live Agent Handoff Service, TicketIQ, Conversational RPA Service) and Aisera AWS - URLs ending in .cloud (AISM UI, Conversational AI Service, AI Ops Engine, Live Agent Handoff Service, TicketIQ, Conversational RPA Service).