Aisera AWS is down for America Customers

Incident Report for Aisera

Resolved

The fix implemented has resolved the issue. Incident has been addressed and we implemented preventive measures

Posted Dec 10, 2024 - 09:44 PST

Monitoring

A fix has been implemented and we are monitoring the results

Posted Dec 10, 2024 - 09:29 PST

Update

We are continuing to investigate this issue.

Posted Dec 10, 2024 - 09:23 PST

Investigating

We are currently experiencing an issue with our AWS server for customers based out of America. Team is actively working to resolve the issue and will post updates in real time

Posted Dec 10, 2024 - 09:22 PST

This incident affected: Aisera AWS - URLs ending in .cloud (AISM UI, Conversational AI Service, AI Ops Engine, Live Agent Handoff Service, TicketIQ, Conversational RPA Service).