Aisera Unplanned Maintenance Notification

Scheduled Maintenance Report for Aisera

Completed

The scheduled maintenance has been completed.

Posted Jan 18, 2023 - 18:22 PST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 18, 2023 - 18:01 PST

Scheduled

We have identified an urgent service issue, which requires immediate maintenance for the Aisera Platform beginning:

January 18th from 6:00 to 7:00pm PDT.

During this maintenance, the services mentioned below are expected to be impacted as they get upgraded. Users may encounter "under maintenance" responses throughout the maintenance period.

Posted Jan 18, 2023 - 16:07 PST

This scheduled maintenance affected: Aisera Production 1 - aisera.cloud (AWS) (AISM UI, Conversational AI Service, AI Ops Engine, Live Agent Handoff Service, TicketIQ, Conversational RPA Service).