Degraded Performance on Live Agent Handoff Service

Incident Report for Aisera

Resolved

The issue has been resolved

Posted Oct 31, 2024 - 06:22 PDT

Update

We are continuing to investigate this issue.

Posted Oct 31, 2024 - 06:22 PDT

Update

Issue has been resolved.

Posted Oct 31, 2024 - 06:21 PDT

Update

We are continuing to investigate this issue.

Posted Oct 31, 2024 - 06:17 PDT

Investigating

We are seeing intermittent issues for some of our Customers on AWS (URLs ending in .cloud) related to Live Agent Hand off Service leading to a degraded experience. The team is actively working on addressing them.

Posted Oct 31, 2024 - 06:17 PDT

This incident affected: Aisera AWS - URLs ending in .cloud (Live Agent Handoff Service).