Flows experiencing degraded performance

Incident Report for Aisera

Resolved

The incident has been resolved

Posted Sep 12, 2025 - 17:14 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 12, 2025 - 11:20 PDT

Investigating

We are currently investigating the issue

Posted Sep 12, 2025 - 09:12 PDT

This incident affected: Aisera Azure - Customers based in America with URLs ending in .net (AISM UI, Conversational AI Service, AI Ops Engine, Live Agent Handoff Service, TicketIQ, Conversational RPA Service), Aisera Azure Europe - Customers based outside America with URLs ending in .net (AISM UI, Conversational AI Service, AI Ops Engine, Live Agent Handoff Service, TicketIQ, Conversational RPA Service), and Aisera AWS - URLs ending in .cloud (AISM UI, Conversational AI Service, AI Ops Engine, Live Agent Handoff Service, TicketIQ, Conversational RPA Service).